Instant Help Desk Support & Rapid Ticket Resolution
Eliminate end-user support delays by getting an IT expert who knows your systems and support history on the line in under 15 minutes.
- Our help desk support team is available 24/7/365, and we solve over 95% of the service tickets we receive on the same day they are reported.
- We have a service escalation process in place that ensures senior engineers are engaged as quickly as possible to solve your IT issues in the fastest timeframe possible, regardless of complexity.
- We leverage cutting edge, automated AI technologies to maximize the accuracy, efficiency and responsiveness of our help desk support services.
Customized Managed IT Service Programs Tailored to Your Business Needs
Our managed IT service programs are designed to meet the unique needs of each client environment we service, ensuring our service delivery always remains successfully aligned with your company’s operational and budgetary priorities.
Our IT Services include:
Flexibility on managed IT services plan pricing and billing arrangements
Robust & scalable RMM offerings across all IT monitoring functions
Any level or type of managed IT remote and onsite support coverage required
Any level or type of IT service response coverage required
Support for all IT compliance management and reporting regimens
International coverage for remote users and satellite office locations
24/7/365 Network Monitoring & Proactive Managed IT Support
Respond to problems faster and slash down time by monitoring the health and security of your IT assets in real time, at all times.
- Identify potential IT issues instantly with real-time alerts and proactive maintenance before they impact your business.
- Prevent malware, ransomware, and network security breaches from compromising your business with multi-layered, “defense-in-depth” managed IT security monitoring and network support services.
- Leverage the IT industry’s top network monitoring and IT security platforms to ensure the safety and reliability of your company’s IT operations with best-of-breed solutions.
Manage IT Security to Reduce Business Risk
We support over 25 best-of-breed IT cybersecurity vendor product offerings. We use these tools to build multi-layered and pervasive IT security architectures to protect your business against all known and evolving cybersecurity threats.
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Real-time system security scanning and monitoring 24/7/365
Early detection and proactive incident response capabilities
Multi-factor authentication endpoint safety for all systems at all times
Automated security updates to ensure timely vendor patch file deployment.
Advanced “zero-trust” security architectures for mission-critical environments
End user IT security training
Industry Specific IT Support Needs
We employ sophisticated internal AI-driven tools and technologies to augment our help desk personnel’s capability to deliver timely and accurate end user support to every client environment we service. This helps us consistently deliver industry-leading response times and over 95%> same day service ticket resolution.
We provide managed IT support access through all standard communication modalities and direct team integration through all workflow collaboration platforms, including Slack, Microsoft Teams, and many others.
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We provide a collaborative technical documentation management platform to interactively support advanced IT asset tracking, inventory management, and compliance reporting functions.
We will work with you to ensure that our managed IT services delivery offers seamless integration with all the communication and workflow collaboration tools your team uses to manage your day to day business communications.
Professional Services
We Have Designed Managed IT Service Plans for:
- Law Firms
- Accounting Firms
- Financial Services Firms
- Architecture Firms
- Consulting Firms
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- The need to be able to schedule IT maintenance and administration tasks at time intervals that minimize business interruption to system availability and do not interfere with business operations and deadlines.
- Highly specialized business application platforms that support core business operations and client deliverable production.
- Roaming users and reliable remote access to Corporate technology assets while travelling or in transit.
- Multi-location and time-zone end user support
- Timely IT field support for professionals at home, in the office or at client work sites.
- Client Confidentiality & IT Compliance Requirements
- There are also always many unique IT support aspects specific to the type, size or professional services industry we are servicing may require. We thoroughly assess these requirements during the discovery phase of our account in-bounding process to ensure that our service delivery always remains tightly aligned with our clients' operational needs and business priorities.
Manufacturing & Distribution
We Have Designed Managed IT Service Plans for:
- Apparel & Fashion Manufacturers & Distributors
- Soap & Cosmetics Manufacturers & Distributors
- Pharmaceutical Manufacturers & Distributors
- Food & Restaurant Supply Manufacturers & Distributors
- Consumer Electronics Manufacturers & Distributors
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
Manufacturing:
- Support for highly specialized and legacy manufacturing platforms and applications.
- Support for robotics and modernized manufacturing process automation platforms and systems
- Advanced cyber security provisions to protect IT platforms that support critical manufacturing systems and health/safety systems from targeted hacking and cyberattacks.
- Advanced cybersecurity provisions to safeguard access to proprietary patents and intellectual data.
- Timely IT field support for factory floor and warehousing end user environments.
Distribution:
- Support for sophisticated supply chain, inventory, warehouse management systems.
- Support for advanced transportation, shipping and freight management systems.
- Support for EDI, distribution management and eCommerce platforms.
- Timely IT field support for warehousing and industry trade show end user environments.
Real Estate & Property Management
We Have Designed Managed IT Service Plans for:
- Commercial Real Estate & Property Management Companies
- Residential Real Estate & Property Management Companies
- Mechanical Engineering and Construction Companies
- Commercial HVAC Engineering Companies
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- Support for specialized property management cloud computing platforms and applications.
- Advanced cybersecurity provisions to safeguard access to sensitive tenant information, documentation and legal contracts.
- Timely IT field support for commercial buildings and multi-tenant property management teams.
- Advanced network infrastructure support for high-rise building cabling plants, life safety/security systems and engineering rooms.
- Business continuity and disaster recovery plans to support commercial security team emergency planning and response.
- Support for Federal, State & City IT regulatory compliance requirements
Modeling Agencies, High Fashion & Celebrities
We Have Designed Managed IT Service Plans for:
- Digital Entertainment Production & Distribution Companies
- Newspaper & Magazine Publishing Companies
- Advertising Agencies
- Television & Recording Studios
- Media Awards Organizations
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- Support for high storage/high data bandwidth media streaming network infrastructures.
- Support for specialized media advertising management cloud based platforms and business applications
- Support for specialized media production AV equipment and applications.
- Support for fully decentralized cloud based networking and media sharing platforms.
- Advanced cybersecurity provisions to safeguard access to proprietary patents and intellectual data.
- Advanced website provisions and data transmission security to support secured media data uploads/downloads.
- Timely IT field support for studio production personnel.
Media & Entertainment
We Have Designed Managed IT Service Plans for:
- Restaurants & Food Service Retailers
- Specialty Merchandise Retailers
- Consumer Electronics Retailers
- Jewelry, Fashion & Apparel Retailers
- Textiles & Home Goods Retailers
- Online eCommerce Retailers
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- Support for advanced inventory management and Point Of Sales systems
- Support for Online eCommerce and advertising management platforms.
- Support for CATV video surveillance and physical security/anti-theft systems.
- Support for advanced wireless networking infrastructure systems and wireless POS integration
- Specialized IT maintenance and support scheduling to ensure IT service delivery does not interfere with retail operations during normal business hours of operation.
Retail
We Have Designed Managed IT Service Plans for:
- Restaurants & Food Service Retailers
- Specialty Merchandise Retailers
- Consumer Electronics Retailers
- Jewelry, Fashion & Apparel Retailers
- Textiles & Home Goods Retailers
- Online eCommerce Retailers
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- Support for advanced inventory management and Point Of Sales systems
- Support for Online eCommerce and advertising management platforms.
- Support for CATV video surveillance and physical security/anti-theft systems.
- Support for advanced wireless networking infrastructure systems and wireless POS integration
- Specialized IT maintenance and support scheduling to ensure IT service delivery does not interfere with retail operations during normal business hours of operation.
Not For Profit Organizations
We Have Designed Managed IT Service Plans for:
- Human Rights Organizations
- Medical & Healthcare Organizations
- Financial Services Organizations
- Media & Entertainment Organizations
- Academic Organizations
- Social Services Organizations
- Religious Institutions & Charitable Organizations
INDUSTRY SPECIFIC IT SUPPORT NEEDS:
- Strategic IT financial planning to ensure IT service delivery costs and related IT expenditures meet budgetary requirements.
- Support for specialized Fund Management accounting and Grant/Donation cloud management platforms & business applications.
- Support for roaming users and reliable secured remote access for temporary users to Organizational IT assets while providing volunteer services.
- Timely IT onsite & remote support for organizational personnel/volunteers stationed at Nationally or Internationally dispersed work sites.
- Support for client confidentiality & IT compliance requirements
- Specially discounted IT service plans/rates to assist NFP Organizations in support of their missions.
Resolve IT Issues Before They Strike
With over 500 internal and professionally subcontracted certified network engineers available to us, we can provide 24/7/365 “eyes on” and “hands-on” network monitoring, maintenance and administration services to keep your IT systems running flawlessly at all times.
Instant Help Desk Response
Help desk support with guaranteed under 15-minute first response time and over 95%> same-day service ticket resolution.
Fix IT Problems on Any Budget
Flexible pricing arrangements and fully customized managed IT service plans that consistently deliver genuine business value and cost-effective results.
Seamless Support Team Collaboration
IT service delivery communications designed to support team integration across all communication mediums and workgroup collaboration platforms.
Simplify IT Compliance & Regulatory Reporting
Specialized managed IT regulatory compliance services designed to streamline and automate your company’s ongoing IT regulatory compliance and reporting requirements.
Deep Industry Experience & Expertise
Over 25 years of professional experience providing managed IT consulting and support services to New York City’s diverse and dynamic business community.
Our NYC Managed IT Services
Network Monitoring
Prevent downtime by proactive optimization of network performance.
Network Security
Safeguard your network from known and evolving cyber security threats, breaches and intrusions.
IT Asset Tracking
Avoid costly hardware issues & redundant software licenses with IT asset management.
Network Backup & Recovery
Protect your network and data from unplanned system failures and disasters by being able to restore your business operations instantly.
Mobile Device Management
Always maintain centralized security administration and control of all BYOD, mobile devices and remote work home user environments connected to your network.
Technical Documentation Management
Stay organized and keep your technical documentation current to support ongoing IT operations and compliance reporting requirements.
Wireless Networking
Give your team reliable, high-speed wireless connectivity without compromising security.
Mac Networking
Integrate and centrally manage all Mac-based system administration functions on your network.
Advanced Network Diagnostics & Mapping
Simplify network schematic production, management, and troubleshooting of complex network architectures.
Excellence in IT, Every Step of the Way
At iTeam Technology Associates, we’re committed to delivering IT solutions that go above and beyond. We will provide unparalleled IT support and consulting expertise for your business:
