All IT Support Teams are not Created Equally…
We have been providing cost-effective Enterprise class technology consulting and managed support services to the SMB marketplace for over 25 years.
Over this timeframe we have gained a tremendous wealth of practical knowledge and real world, “hands on” experience, across numerous industries and technology platforms, on what it takes to optimally service the needs of the most demanding client IT support environments.
That professional experience is your guarantee that every IT production environment we service will be in the capable hands of highly trained and seasoned IT professionals that have the expertise necessary to meet all of your business technology requirements.
Our Core Values
We Believe in IT Service Delivery Excellence
Excellence only happens when every team member is equally invested in delivering the daily personal effort necessary to achieve it. iTeam is dedicated to building a working environment that continuously challenges, inspires, and teaches our technicians to bring their very best every day to every client issue we service.
We Believe in Knowledge Management
Technology is always a moving target. As your trusted advisors, we are responsible for ensuring that any professional IT guidance we provide is informed by thorough research, analysis, and timely industry awareness. We take this responsibility very seriously and work every day to improve our team’s knowledge management capabilities and ongoing professional development.
We Believe in Communication
Technology can be confusing and occasionally create dissonance between end users under pressure to resolve their technical issues and the technicians trying to help them. At iTeam, our technicians are trained to communicate clearly, courteously and effectively to resolve end user help desk support issues as quickly and professionally as possible.
We Believe in Technology
At iTeam, we have a passion and dedication for mastering new technologies and distilling the benefits of this knowledge to our clients to help them derive competitive advantage. Technology should make things easier for you – not complicate things. If your technology is impeding your productivity, it is not doing its job (nor any good for your business…). You know your business. We know technology. You can always rely upon us to help you leverage your technology assets to your company’s greatest competitive advantage.
We Believe in Teamwork
Our company was founded upon the simple concept of teamwork. It is integral to everything we do and is the core principle responsible for our ongoing professional success. We never think of ourselves as a “vendor” – we always think of ourselves as your team members. Towards this end, we support ALL collaborative communication and workflow platforms to ensure that our team can successfully integrate and deliver support services in any modality your company currently employs to manage internal workflow and communication.
We Believe in “Pervasive” Security
Managing today’s constantly changing IT security threat landscape requires a comprehensive, multi-layered defense posture coupled with daily vigilance by ITSEC professionals trained to respond instantly to any IT security monitoring alerts or security breaches. Hundreds of businesses are compromised daily. If you care about conducting your business operations safely and securely, you are in good hands with iTeam because we take nothing more seriously than safeguarding your company’s IT security.
Our Management Team
Meet our experienced leadership team
Sid M. Edelstein
President & CEO
Company founder and President with over 25 years of professional experience in business management, IT consulting services, and developing cost-effective managed IT service programs for various industries. Maintains day-to-day responsibility for all iTeam business management and client service delivery quality control operations. Specializations in IT Governance, Regulatory Compliance and Business Continuity Planning.
Scot Braunzell
Partner & CSO/CTO
He has over 25 years of intensive, hands-on technical experience managing enterprise-class IT environments and global network infrastructure deployments. He is a master-level technician with a diversified knowledge base across all modern IT operational platforms, with a concentration in advanced cyber security and investigative computer forensics. He is a member of the FBI’s InfraGard program and an expert in Cybersecurity.
Thomas Jennette
Manager – Administrative Services
Over 20 years of professional experience with direct responsibility for the execution of all iTeam managed service delivery monthly administration procedures as well as oversight and delivery of senior help desk support services for iTeam’s client base. He also has primary responsibility for ongoing internal iTeam research, development and testing for all new 3rd Party IT vendor service and support platforms.
Wayne Cullen
Manager – Help Desk Services
Over 15 years of professional experience managing iTeam client daily help desk and onsite support services. He has extensive hands-on professional experience with management, coordination and oversight of all iTeam local IT field support operations and technical proficiency with all 3rd party IT support platforms in use across our client base. He is also responsible for coordination and oversight of all daily iTeam client support ticket response, prioritization, escalation and resolution functions.
